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Home > Terms & Conditions
Minimum invoice total $250.00 net (excluding freight). Standard lengths 25ft. Non-standard lengths add 10%
The buyer agrees to the following provisions:
(A) "The seller will not be held liable in damages or deemed to be in default by reason of failure or delay in shipment for any part of the order caused by war, fire, flood, strikes, lockouts, accident, act of God, Government Order or requirement, interruption or shortage of materials, or transportation facilities or other causes or circumstance, similar or otherwise, beyond its control. During a period of such said event, the seller will try to honor its commitments but is not liable."
(B) "The seller may decline to deliver except for cash payment if not satisfied with the customer’s credit or responsibility."The seller guarantees the goods against defects in material or workmanship provided:
(A) The goods are used, operated and maintained in normal manner as per the seller’s instructions.
(B) The seller’s liability under this warranty shall be limited to replacement or repair of any defective goods, free of charge to the buyer or at the seller’s option a refund of the purchase price less an adjusted charge for the service rendered by the defective goods.
(C) Any warranty that the goods are adequate for any purpose is hereby negated.
(D) With respect to goods, not manufactured by the seller. This warranty shall apply only to the extent the seller is able to enforce a claim for liability against the original manufacturer.
(E) The buyer shall give written notice to the seller forth-with after the discovery of any defect and thereafter shall make further use of the goods at his own risk.
Shipping Terms: F.O.B. Our Warehouses
Claim: Although our liability ceases when goods are delivered to the Transportation Company and we hold receipt for them, make your claim on the Transportation Companies for concealed or apparent damage and advise us.
Returns will not be accepted
Sales Tax Extra
All prices of material in catalogue
Does not include the state, province or federal sales tax
Note: Plastic Extruded Ducting -  Custom color orders under 1000 ft are subject to a one time $300.00 net set-up fee.

All products manufactured and/or distributed by The Novaflex Group are warranted to be free from all defects in material and workmanship. It is impossible to test The Novaflex Group products under all of the conditions to which they might be subjected in the field. It is therefore the buyer and/or end users’ responsibility to test all The Novaflex Group products under conditions that duplicate the service conditions prior to installation. Due to continuous improvements, all specifications are subject to change without notice.

Proper Care Use & Maintenance: For proper care and maintenance please see “Novaflex Care and Maintenance Guide form no 2003-1 (See: www.novaflex.com). Always err on the side of safety. Remove a hose from service if there is any doubt about its serviceability. In order to ground hose, connect helix wire to fittings that have an earthed connection.

Hose Coupling: Always use the NAHAD Industrial Hose Assembly Specification Guidelines for working pressure and attachment method. Use NAHAD and coupling Manufacturer’s recommendations for attachment, application and testing procedures. Temperature may affect the service life of a hose assembly. The temperature rating of the hose should never be exceeded. Even though the hose has a specific temperature rating, temperature & time can also affect the coupling attachment method. Always have an inspection and test program for all hoses every 6 months. Always err on the side of safety. Remove a hose from service if there is any doubt about its serviceability (see Novaflex Care, Use & Maintenance Booklet #2003-1).

Coupled assemblies - Novaflex hoses have specific working pressures published. Never exceed the working pressure for any reason. The choice of coupling and the attachment method may cause the assembly to have a lower working pressure because the couplings may not be able to take the hose to its rated working pressure (see NAHAD Guidelines).

Chemical Hose: Always consult the Novaflex Chemical Resistance Chart to verify chemical compatibility. Do not use chemicals at higher temperatures than shown on the Novaflex Chemical Resistance Chart. Higher temperatures increase the effect of chemicals on hose tubes. Contact Novaflex if there are questions about a specific application.

Failure to follow recommended application information and recommended procedures may result in premature failure, resulting in bodily injury or property damage. Contact Novaflex or your local Novaflex distributor for assistance.

Novaflex Marine Limited Warranty
Novaflex MARINE warrants its marine products to be free from defects in material and workmanship under conditions of normal use and service when installed and used in its proper non-commercial marine application in accordance with all applicable federal, state and local laws. This warranty shall be for the term of up to ten years, depending on hose style from date of purchase according to our literature, on the date of purchase.
This warranty does not apply to products which have been damaged for any reason after leaving the control of Novaflex MARINE, including but not limited to damage caused by abuse, misuse, negligence, accident, modification, installation, alteration, repair, or excessive temperature, ozone or pressure. During the warranty period, if a product is found to be defective in material or workmanship, it will be replaced or repaired without charge if returned, with prior approval, in accordance with Novaflex MARINE’S return good policy. Damage to the product incurred during packing or return shipping of the product is not covered under this warranty. Proof of purchase must accompany the return.
The forgoing obligations state Novaflex MARINE’S entire and exclusive liability and the buyers exclusive remedy for any claim or damages in connection with the sale or furnishing of products or parts, their design, installation or operation.
Novaflex MARINE IN NO EVENT WILL BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY WARRANTIES, EXPRESS OR IMPLIED IN FACT OR BY LAW WHATSOEVER, AND ITS LIABILITY UNDER NO CIRCUMSTANCES WILL EXCEED THE PURCHASE PRICE FOR THE PRODUCT. LIABILITY OF Novaflex MARINE UNDER ANY WARRANTY WHICH MAY BE IMPLIED BY LAW, INCLUDING WARRANTIES OR MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, IS LIMITED SOLELY TO THE PERIOD OF TIME SET FORTH IN THIS WARRANTY. This warranty is designed as a LIMITED WARRANTY under the provisions of applicable federal law.
 
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Novaflex, Novaflex (US), Novaflex Group, NovaVent, Uni-Chem, U-Lok, Polar Railflex, Dog Tube, Flexmaster, Triple-Lock, Fab, Z-Flex, Z-VENT, Insul-Vent and Insul-Liner are registered trademarks of Flexmaster Canada Limited, Z-Flex (US)Inc and Novaflex Hose.